FAQ

Why Should I Hire a Janitor When I Can Have my Staff Do It?

As you well know, retaining in-house employees is very expensive and involves payroll tax, salary and benefits package (insurance, vacation, sick pay, etc) not to mention numerous indirect costs like tools, equipment, chemicals, and updated training. Hiring us allows you to focus on your business and enables your team to concentrate on critical objectives rather than cleaning the office.

How are you different from other commercial cleaning companies?

The repoir that we develop with each customer helps add a “personal and human” component in our business relationship. We started from scratch and worked our way up allowing us the knowledge in all areas of cleaning. Many companies have managers that hire janitors to clean offices without never double checking their work. Anybody can call you, but we actually go to the site and inspect the work to assure it’s being done up to our standards. Even through this tough economy, Coldren’s Cleaning Crew, Inc. has kept over 95% of our customers. Honesty, Reliability, and Integrity is what keeps our customers staying with us.

Does Coldren’s Cleaning Crew, Inc. have an emergency number in case I need it?

Yes. You only have one number to call (909)215-2533 to reach us. You can expect a call back normally within a short time, but always on the same day.

Can you provide cleaning services to all our facility locations?

Yes. and it is encouraged. Some of our customer buildings are related in some way or another. Either by the same management company, governmental department, same owner, or the same tenant in multiple buildings. The common thread offers not only the benefit of a lower price, but more importantly it gives uniformity of quality and less interface problems. Simply put, less headaches, lower prices, higher quality of work.

How much will it cost?

Our pricing is always fair to both the customer and to the company. There are many factors that influence the total cleaning contract price. Each place is based on issues such as: frequency of visits, hours of labor to clean, location of the facility, but mainly it is based on your budget and the needs to be done each visit. In spite of all these variables, we are still normally below most companies with a “3rd party manager fee” added in.

Who will be doing my cleaning?

Only our experienced and highly trained staff will be coming to your home or office. Our employees are supervised by our management team and are rewarded with bonuses based on your comments and satisfaction. We often will do quality control checks with a manager to assure that our high standards are being maintained.
Our employees earn bonuses based on your comments and satisfaction with their work. It’s a performance based incentive program. This helps to ensure your satisfaction keeping you our customer.